Frequently Asked Questions
- How long will it take you to answer my email?
- How do I know that you are a legitimate business?
- Why haven't I received my order confirmation/dispatch emails?
- How come your prices are so cheap?
- How do I place an order?
- What is my 'Shopping Cart' and how do I use it?
- What payment methods are available?
- I have placed an order using a cheque / postal order / money order / bank transfer. What next?
- Can I make a payment in cash?
- How secure are my credit card details?
- Can I view the price of items in a different currency?
- What will appear on my credit card statement?
- How do I know if you have received my order?
- How long will it take to process my order?
- Can I cancel my order?
- I think I may have been charged too much for my order. Why is this?
- What delivery methods are available?
- How long will it take to receive my order?
- My order has not arrived, what should I do?
- Can I track my package?
- How is my order packaged?
- I think my package is lost, what can I do?
- Can I return an item that I am not satisfied with for a refund/exchange?
- What can I do if I have received a faulty/damaged product?
- Can I exchange the item I have received for something else?