Frequently Asked Questions
My order has not arrived, what should I do?
If your order is slightly delayed, you can email us for assistance at firstname.lastname@example.org, however, to save time you may want to check our delivery guidelines as follows:
Standard International Airmail
Depending upon your destination, orders can take anywhere between 4 and 10 working days for delivery. The UK and Europe is generally 4-6 working days.
Express International Courier
Express international courier will take 2-4 working days once it has been dispatched. There will be times delivery may be outside of this timeframe, in particular for destinations outside of main city areas.