Frequently Asked Questions

How long will it take to receive my order?

The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Information page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.

Please be aware that the stated delivery times, although often accurate, do vary depending on delays within the postal system. Any delays that occur during transit are entirely down to the postal service in charge of delivering the parcel.

**URGENT** During the Halloween season we experience a very high number of orders and can no longer guarantee shipping times. For the 2016 Halloween Season, any order placed after Tuesday October 22nd. Is not guaranteed to arrive by Halloween (October 31st).