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Contact Information

Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:

Telephone

General enquiries & customer support: +44 (0)1507 601776

Opening hours: 9.00am to 5.00pm Monday to Friday (GMT)

Email

General Enquiries / Customer Support
For all general enquiries please email info@youknowit.com.

Regular Mail

Send standard mail correspondence and money orders to:

YouKnowIT.com
Unit 2, Belvoir Court
Belvoir Way
Fairfield Ind Est
Louth, Lincs
LN11 0UD

If you have any queries regarding a product on an order, we recommend using the contact form below. This will help us direct your query to the relevant department and dealt with your query promptly.

Customer Service Contact Form

Fields marked with an asterisk (*) are required fields.




For order related queries supply your order number or post/zip code. We may not be able to answer your query without this information.

 

Department Email Addresses

General Enquiries / Customer Support
For all general enquiries please email info@youknowit.com.

Order Queries
If you have a query regarding an existing order please email your order number and nature of query to orders@youknowit.com.

Suggestions
If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on orders@youknowit.com.

Business Queries
For all business related queries please contact business@youknowit.com.

Check Your Spam Settings

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from YouKnowIT.com. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add YouKnowIT.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.

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"Hi, Just to drop you a quick note. Thank you so much for the delivery of my contact lenses. I ordered them for Halloween on Thursday, and they arrived on Saturday morning, I will spread the word and" - Caroline

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