Frequently Asked Questions
My order has not arrived, what should I do?
If your order is slightly delayed, you can email us for assistance at email@example.com, however, to save time you may want to check our delivery guidelines as follows:
Standard International Airmail
Depending upon your destination, orders can take anywhere between 4 and 10 working days for delivery. The UK and Europe is generally 4-6 working days.
Express International Courier
Express international courier will take 2-4 working days once it has been dispatched. There will be times delivery may be outside of this timeframe, in particular for destinations outside of main city areas.
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"Hi, Just to drop you a quick note. Thank you so much for the delivery of my contact lenses. I ordered them for Halloween on Thursday, and they arrived on Saturday morning, I will spread the word and" - Caroline