Account Management

To a view a history of your past orders, log in to your account and click on ‘Order history’. This will display a history of your orders. By clicking on the order number, you can view detailed information about the products you ordered at the time and can also see their status.

Yes, you can check on the status of your order or orders by logging in to your account and clicking on the ‘View current/previous orders’ link. You will then see a page entitled ‘Order History’, and a listing of your present and past orders with their status is displayed. You can click on the order number of any particular order listed to see a listing of the products you ordered.

You can change some of your account details at any time. To do so, log in to your account and click on ‘Change account details’. Here you can specify a new email address, change name and country details, and select whether or not you want to be included on the www.youknowit.com Mailing List. You can also turn off or turn on newsletter delivery, and can also alter your username and password combination.

The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly.

In Internet Explorer, you would simply need to click on ‘Tools > Internet Options’ and on the window that appears, click on the ‘Delete Cookies’ button to delete the cookies from your computer and ‘Delete Files’ to clear the browser’s cache. Now when you try and log in, everything should work fine.

If you’re still having problems, please email us for our assistance and we will look into this further.

Common Queries/Problems

We have been in business for a long time and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices.

Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on ‘Order History’.

We endeavor to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

We have various online companies and are a fully registered B.V company. We are VAT applicable and welcome any inquiries. We also run a SSL certificate from Global Sign, who are world renowned. We have real people to answer the phones and we ship and house all of our products in our own warehouse. We display our full address and contact details and you are welcome to email our customer service team with any questions you may have.

We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

Delivery Information

Compensation is available on most delivery methods, with the exception of Standard International Mail. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisers will help you work with the courier that was transporting your package to resolve the matter.

All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.

Yes, you can track your package depending on the delivery method chosen. The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you. If you have chosen a delivery method that does not feature tracking, this will not be available.

If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.

The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Information page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.

Please be aware that the stated delivery times, although often accurate, do vary depending on delays within the postal system. Any delays that occur during transit are entirely down to the postal service in charge of delivering the parcel.

**URGENT** During the Halloween season we experience a very high number of orders and can no longer guarantee shipping times. For the 2018 Halloween Season, any order placed after Tuesday October 22nd. Is not guaranteed to arrive by Halloween (October 31st).

For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.

Four Eyez has a range of shipping methods to suit both our national and international customers. These vary in cost and delivery time. Depending where you are situated, we use UPS, DHL or Royal Mail for shipping your packages.

For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.

Ordering

For registered users, please log in to your account and go to the order history section on your dashboard. For guest orders, you can check the status of your order on the track your order page by filling in your order number, last name, email address or ZIP code.

Category: Ordering

If you think you may have been charged more than you expected, it is more than likely because we take all of our payments in €. This means that, in most cases, the amount specified on your bank statement is correct but is simply in your own currency, not United Kingdom currency. For this reason, we ask that all our overseas customers please convert the amount showing on their bank statement into € and see if the amount is correct. If it is not correct and you still feel there is an issue, please contact us and we will be happy to look into the matter further.

Category: Ordering

Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You can refer to our returns policy for the next stage.

Category: Ordering

The length of time an order takes to be processed is dependent on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details. 99.9% of orders are dispatched same day as the order placed.

Category: Ordering

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you. You can also go to the My Account and view your order history.

Category: Ordering

Credit card transactions on this webshop will be charged to your card as CUROPAY*youknowit.com 0645715896 NL or CUROPAYMENTS/Oss

Category: Ordering

We pride ourselves on a second-to-none security system, as provided by the world-renowned ‘Global Sign (Alpha SSL)‘, which uses military-standard 128-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely. Our payment gateway is provided by Secure Trading. At no point do we see your card details and we do not have access to them. They are stored on a secure server and are encrypted for your protection.

Category: Ordering

Payment options

YouKnowIt offers several payment options. All payments are processed smoothly and secure through our payment provider. Below you will find an overview of the possibilities. Check our website regularly for the most recent payment methods. At this moment we offer the following payment options:

  • Credit card (Visa / MasterCard)
  • Bitcoin
  • MisterCash / Bancontact
  • iDeal
  • Giropay
  • Bank Transfer

Credit card payments / 3D Secure

YouKnowIt accepts credit card payments with Visa and Mastercard. When choosing to pay with either Visa or Mastercard, you need to specify a 3D Secure code (also known as Verified by Visa and MasterCard SecureCode). This protection makes sure payments on the Internet are more secure, prevent credit card fraud and blocks identity theft. Request this code at your credit card provider, if you have not already. Note: This is not the same 3 digit CVV number on the backside of your card. Payments will be stated discreet on your credit card bill.

Bank Transfer Payments

You can also pay the purchase amount of your order by bank transfer. If you have chosen the option bank transfer payment, please use the account number below.

IBAN: NL66 INGB 0007972620
BIC/SWIFT: INGBNL2A
Take Back Control B.V. 
NIJMEGEN

Note: Do not forget to mention your ordernumber.

Refund procedure

Before requesting a refund, please contact our customer service to see if we can help resolve the issue. If you are still not satisfied with our alternative solutions, we will gladly help you with the refund process. Instead of contacting the payment provider or the credit card company, we advise you to use the bank transfer refund method instead. Via bank transfer we can get you your money back a lot faster and with less of a hassle.

Category: Ordering

Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries.

Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on ‘Add To Cart‘ and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the ‘View Cart‘ button available in the ‘Shopping Cart‘ box.

Category: Ordering

We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with price and weight details. Click the ‘Add To Cart‘ button to add the product to your shopping cart.

Much like shopping in a regular store, your shopping cart allows you to safely keep your items held waiting for you while you continue browsing for other products to add. Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added. You may also change the quantity of any item if you require more than one of anything in particular. You can access your shopping cart at any time by clicking on the ‘View Cart‘ button, available in the ‘Shopping Cart‘ box on the right-hand side of the website.

When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the ‘Secure Checkout‘ button to begin the submission of your order. You will be greeted with a page requiring your email address, contact and billing and delivery address details. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct. If you are a Registered Member you may specify a delivery address if it is different to the billing address. If you are a guest, you will only be able to have your goods shipped to the billing address. Click on continue to move on to the next stage, the ‘Payment And Shipping Method’ page.

The ‘Payment And Shipping Method’ page will allow you to specify both your chosen method of payment and the delivery service that will be used to deliver the product to you. You may select either a ‘Credit/Debit Card’ method or a ‘Personal Cheque/Money/Bank Transfer’ method. When you have selected the details applicable to you, you are ready to move on to the ‘Payment Details’ page. It is here that you can enter details such as credit card information. If you have chosen an alternative method of payment, you order will be classed as an ‘Invoice Order’. A total amount including shipping will be shown, as well as a breakdown of the products you have ordered.

If you are absolutely sure that your order is correct and you have entered all your payment details correctly (if ordering with a credit card), click on ‘Continue’ to finish and submit your order to us. A final breakdown of products with a total cost including shipping will be displayed, and a confirmation email will be sent to you at the email address you specified when placing the order. If you have chosen any other method of payment other than ‘Credit/Debit Card’ please ensure that you note down the total cost of your order including shipping, as this will be important when you make your payment.

Category: Ordering

Returns/Refunds

If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.

Category: Returns/Refunds

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method, however, we will not accept extra charges for Fed Ex or other overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your cost. Please note that our return policy also applies.

Category: Returns/Refunds

f you wish to return an item for any reason you can do so, but you must first confirm that this is possible by contacting youknowit.com via email info@youknowit.com or by phone +1 415 338 9082. Any goods returned to us without prior consent are sent back to you at your cost.

You must ensure that you return the item within 7 days of receiving your order. Items must be returned in a new or unused condition. We will refund the cost of the items but the shipping is non-refundable.

**URGENT** During the Halloween season we experience a very high number of orders and can no longer guarantee shipping times. For the 2018 Halloween Season, any order placed after Tuesday October 22nd. Is not guaranteed to arrive by Halloween (October 31st).

Category: Returns/Refunds

Load More