Account Management

To a view a history of your past orders, log in to your account and click on ‘Order history’. This will display a history of your orders. By clicking on the order number, you can view detailed information about the products you ordered at the time and can also see their status.

Yes, you can check on the status of your order or orders by logging in to your account and clicking on the ‘View current/previous orders’ link. You will then see a page entitled ‘Order History’, and a listing of your present and past orders with their status is displayed. You can click on the order number of any particular order listed to see a listing of the products you ordered.

You can change some of your account details at any time. To do so, log in to your account and click on ‘Change account details’. Here you can specify a new email address, change name and country details, and select whether or not you want to be included on the www.youknowit.com Mailing List. You can also turn off or turn on newsletter delivery, and can also alter your username and password combination.

The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly.

In Internet Explorer, you would simply need to click on ‘Tools > Internet Options’ and on the window that appears, click on the ‘Delete Cookies’ button to delete the cookies from your computer and ‘Delete Files’ to clear the browser’s cache. Now when you try and log in, everything should work fine.

If you’re still having problems, please email us for our assistance and we will look into this further.

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