Compensation is available on most delivery methods, with the exception of Standard International Mail. If you feel that your package has been lost in the postal system, please contact us and one of our customer support advisers will help you work with the courier that was transporting your package to resolve the matter.
All of our orders are sent in discreet packaging; typically plain envelopes or brown boxes. There is no reference to the website featured on the package, and the label will display a delivery address only.
Yes, you can track your package depending on the delivery method chosen. The tracking number will be sent in a confirmation email as soon as your order is dispatched and on its way to you. If you have chosen a delivery method that does not feature tracking, this will not be available.
If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply email us with your order number and a member of staff will supply you with the tracking number.
The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Information page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.
Please be aware that the stated delivery times, although often accurate, do vary depending on delays within the postal system. Any delays that occur during transit are entirely down to the postal service in charge of delivering the parcel.
**URGENT** During the Halloween season we experience a very high number of orders and can no longer guarantee shipping times. For the 2018 Halloween Season, any order placed after Tuesday October 22nd. Is not guaranteed to arrive by Halloween (October 31st).
For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 10 days. These times may vary due to external circumstances such as weather or customs. Read more regarding shipping on the Shipping Information page.