For registered users, please log in to your account and go to the order history section on your dashboard. For guest orders, you can check the status of your order on the track your order page by filling in your order number, last name, email address or ZIP code.
If you think you may have been charged more than you expected, it is more than likely because we take all of our payments in €. This means that, in most cases, the amount specified on your bank statement is correct but is simply in your own currency, not United Kingdom currency. For this reason, we ask that all our overseas customers please convert the amount showing on their bank statement into € and see if the amount is correct. If it is not correct and you still feel there is an issue, please contact us and we will be happy to look into the matter further.
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You can refer to our returns policy for the next stage.
The length of time an order takes to be processed is dependent on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details. 99.9% of orders are dispatched same day as the order placed.
As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you. You can also go to the My Account and view your order history.
Credit card transactions on this webshop will be charged to your card as CUROPAY*youknowit.com 0645715896 NL or CUROPAYMENTS/Oss
We pride ourselves on a second-to-none security system, as provided by the world-renowned ‘Global Sign (Alpha SSL)‘, which uses military-standard 128-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely. Our payment gateway is provided by Secure Trading. At no point do we see your card details and we do not have access to them. They are stored on a secure server and are encrypted for your protection.
YouKnowIt offers several payment options. All payments are processed smoothly and secure through our payment provider. Below you will find an overview of the possibilities. Check our website regularly for the most recent payment methods. At this moment we offer the following payment options:
- Credit card (Visa / MasterCard)
- MisterCash / Bancontact
- Bank Transfer
Credit card payments / 3D Secure
YouKnowIt accepts credit card payments with Visa and Mastercard. When choosing to pay with either Visa or Mastercard, you need to specify a 3D Secure code (also known as Verified by Visa and MasterCard SecureCode). This protection makes sure payments on the Internet are more secure, prevent credit card fraud and blocks identity theft. Request this code at your credit card provider, if you have not already. Note: This is not the same 3 digit CVV number on the backside of your card. Payments will be stated discreet on your credit card bill.
Bank Transfer Payments
You can also pay the purchase amount of your order by bank transfer. If you have chosen the option bank transfer payment, please use the account number below.
IBAN: NL66 INGB 0007972620 BIC/SWIFT: INGBNL2A Take Back Control B.V. NIJMEGEN
Note: Do not forget to mention your ordernumber.
Before requesting a refund, please contact our customer service to see if we can help resolve the issue. If you are still not satisfied with our alternative solutions, we will gladly help you with the refund process. Instead of contacting the payment provider or the credit card company, we advise you to use the bank transfer refund method instead. Via bank transfer we can get you your money back a lot faster and with less of a hassle.
Think of your shopping cart as an online version of a real shopping cart that you would use whenever you go to the store to buy groceries.
Just like a real shopping cart, you can add items, remove them and change the quantity of each item if you want more than one. To add an item to your shopping cart simply click on ‘Add To Cart‘ and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product, simply click on the ‘View Cart‘ button available in the ‘Shopping Cart‘ box.
We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with price and weight details. Click the ‘Add To Cart‘ button to add the product to your shopping cart.
Much like shopping in a regular store, your shopping cart allows you to safely keep your items held waiting for you while you continue browsing for other products to add. Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added. You may also change the quantity of any item if you require more than one of anything in particular. You can access your shopping cart at any time by clicking on the ‘View Cart‘ button, available in the ‘Shopping Cart‘ box on the right-hand side of the website.
When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the ‘Secure Checkout‘ button to begin the submission of your order. You will be greeted with a page requiring your email address, contact and billing and delivery address details. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct. If you are a Registered Member you may specify a delivery address if it is different to the billing address. If you are a guest, you will only be able to have your goods shipped to the billing address. Click on continue to move on to the next stage, the ‘Payment And Shipping Method’ page.
The ‘Payment And Shipping Method’ page will allow you to specify both your chosen method of payment and the delivery service that will be used to deliver the product to you. You may select either a ‘Credit/Debit Card’ method or a ‘Personal Cheque/Money/Bank Transfer’ method. When you have selected the details applicable to you, you are ready to move on to the ‘Payment Details’ page. It is here that you can enter details such as credit card information. If you have chosen an alternative method of payment, you order will be classed as an ‘Invoice Order’. A total amount including shipping will be shown, as well as a breakdown of the products you have ordered.
If you are absolutely sure that your order is correct and you have entered all your payment details correctly (if ordering with a credit card), click on ‘Continue’ to finish and submit your order to us. A final breakdown of products with a total cost including shipping will be displayed, and a confirmation email will be sent to you at the email address you specified when placing the order. If you have chosen any other method of payment other than ‘Credit/Debit Card’ please ensure that you note down the total cost of your order including shipping, as this will be important when you make your payment.