YouKnowIt offers excellent shipping terms. Check our website regularly for the latest shipping methods and possible changes. Do you have questions about shipping? Contact us. We are happy to help you.
All packages sent by YouKnowIt are insured against theft and damage. If a package does not arrive, we will first investigate the reason for this at the used postal service.
Almost all the products you find at YouKnowIt are available from stock so you’re assured of a quick and assured delivery. When we have processed your order you will receive an email informing you that your order has been shipped. We will ship your order from the Netherlands. Deliveries within the Netherlands will normally be delivered within 2 business days after the entry of your payment. For all other countries within the European Union delivery can take up to 2 to 8 business days after the entry of you payment.
For shipping countries different rates apply depending on the destination. The shipping costs for other countries depend on the weight of the shipment and are displayed at the checkout of your order.
All sales are final. Orders can be refunded prior to fulfillment and shipping but once the order has been fulfilled and/or shipped, no refunds will be issued.
For a quick and smooth processing of your return, please consider the following: Please contact us if you wish to return an item. State your order number and the item you wish to return. After this you will receive an email from us to confirm your request. When we receive your shipment you will receive an email as confirmation.
If the return item is to be replaced by another item we will send the replacement as soon as possible (if available). If the article is sent return we will refund the purchase price within 14 days after receipt of the returned item back to your account.
If you receive an order that is not up to standard, we would like to hear about it and receive a message from you stating the fault and the reason for the planned return. This will help us to optimize our customer service.
YouKnowIt has a range of shipping methods to suit both our national and international customers. These vary in cost and delivery time. Depending where you are situated, we use UPS or Asendia for shipping your packages. For shipments within Europe, the estimated time is usually 1 to 5 working days. For anything outside of Europe, it can take up to 8 days. These times may vary due to external circumstances such as weather or customs.