To a view a history of your past orders, log in to your account and click on ‘Order history’. This will display a history of your orders. By clicking on the order number, you can view detailed information about the products you ordered at the time and can also see their status.
Yes, you can check on the status of your order or orders by logging in to your account and clicking on the ‘View current/previous orders’ link. You will then see a page entitled ‘Order History’, and a listing of your present and past orders with their status is displayed. You can click on the order number of any particular order listed to see a listing of the products you ordered.
You can change some of your account details at any time. To do so, log in to your account and click on ‘Change account details’. Here you can specify a new email address, change name and country details, and select whether or not you want to be included on the www.youknowit.com Mailing List. You can also turn off or turn on newsletter delivery, and can also alter your username and password combination.
The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly.
In Internet Explorer, you would simply need to click on ‘Tools > Internet Options’ and on the window that appears, click on the ‘Delete Cookies’ button to delete the cookies from your computer and ‘Delete Files’ to clear the browser’s cache. Now when you try and log in, everything should work fine.
If you’re still having problems, please email us for our assistance and we will look into this further.
We have been in business for a long time and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices.
Whenever you place an order with us, a confirmation email is sent to you with details of the order you have made. As soon as your order is processed and dispatched, a second confirmation email is sent to you indicating that your order is now in its way to you. If you have not received these emails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order, try logging in to your account and looking at your present order by clicking on ‘Order History’.
We endeavor to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.
If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method, however, we will not accept extra charges for Fed Ex or other overnight courier services.
Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your cost. Please note that our return policy also applies.
f you wish to return an item for any reason you can do so, but you must first confirm that this is possible by contacting youknowit.com via email email@example.com or by phone +1 415 338 9082. Any goods returned to us without prior consent are sent back to you at your cost.
You must ensure that you return the item within 7 days of receiving your order. Items must be returned in a new or unused condition. We will refund the cost of the items but the shipping is non-refundable.
**URGENT** During the Halloween season we experience a very high number of orders and can no longer guarantee shipping times. For the 2018 Halloween Season, any order placed after Tuesday October 22nd. Is not guaranteed to arrive by Halloween (October 31st).