f you wish to return an item for any reason you can do so, but you must first confirm that this is possible by contacting youknowit.com via email firstname.lastname@example.org or by phone +1 415 338 9082. Any goods returned to us without prior consent are sent back to you at your cost.
You must ensure that you return the item within 7 days of receiving your order. Items must be returned in a new or unused condition. We will refund the cost of the items but the shipping is non-refundable.
**URGENT** During the Halloween season we experience a very high number of orders and can no longer guarantee shipping times. For the 2018 Halloween Season, any order placed after Tuesday October 22nd. Is not guaranteed to arrive by Halloween (October 31st).